Shipping policy

Shipping Policy

At SANO SKIN LTD, we are committed to delivering your order quickly and safely. All orders are shipped using Evri for reliable tracked delivery.

Processing Time

  • All orders are processed within [1–3 business days]

  • Orders are not shipped or delivered on weekends or public holidays

  • During busy periods, processing times may be slightly extended

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Method & Delivery Time

We ship all orders using Evri Standard Tracked Delivery.

Estimated delivery time:

  • [2–4 business days after dispatch]

Delivery times are estimates only and may vary due to:

  • Peak periods

  • Courier delays

  • Weather or external factors outside of our control

Shipping Rates

  • Shipping fees are calculated at checkout

  • Promotions offering free shipping (if applicable) will be clearly stated on the website

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email, allowing you to follow your delivery directly through Evri.

Lost, Delayed, or Stolen Packages

  • If your order is marked as delivered by Evri but cannot be located, please contact Evri directly in the first instance

  • If your parcel is confirmed as lost in transit, we will offer a refund or replacement at our discretion

Please note:

  • We are not responsible for delivery issues caused by incorrect or incomplete address details provided at checkout

Damaged Parcels

If your order arrives damaged:

  • You must notify us within [48 hours] of delivery

  • Provide clear photos of both the packaging and damaged product

  • We will review the case and arrange a refund or replacement where appropriate

International Shipping 

We currently offer international shipping:

  • International delivery times vary by destination

  • Customs duties and taxes may apply and are the responsibility of the customer

Order Accuracy

It is the customer’s responsibility to ensure that all shipping details are entered correctly at checkout. Orders shipped to an incorrect address due to customer error are not eligible for a refund.

Contact Us

For any shipping-related questions, please contact us via the contact page.